Course fees must be paid in full at time of booking, your place on any course is not booked until full payment is received
Fees from students currently attending, can be paid in class by cash or cheque made payable to Silverpetal
Deposits are not accepted to secure a place on any course
If you join part-way through an existing term full fees apply.
If you have paid with a voucher this will be taken in to account in the event of a cancellation by you.
If you have paid for more than one term and wish to cancel part way through the year then a refund will be issued pro-rata to the length of your attendance time. Any discount received for booking multiple terms will be forfeit.
Courses have minimum attendance levels and may be cancelled if too few bookings are received.
A refund will be issued for any remaining weeks of term due to class cancellation due to low numbers.
If a class is postponed for reasons for which we are responsible, including bad weather and staff illness, we will make every reasonable effort to reschedule the class to suit the majority of participants or to add the missed hours on to the remaining course classes.
If you wish to cancel your place on a term you must in the first instance speak with us to verbally ensure that this is understood.
A written confirmation with a request for any refund due should then be sent by postal mail
Cancellation via e-mail only, is NOT accepted.
If your written request is received more than 2 weeks prior to the course start date you will be entitled to a refund less an administration charge of £10 to cover re-recruitment costs.
If your written request is received within 2 weeks of the course start date you will not be entitled to a refund unless a replacement student can be found for your place.
If a replacement student is found prior to the course start date, then you will be entitled to a refund less an administration charge of £10.
Refunds are NOT issued for specialist classes, beginner’s weekend or 5 week courses
Refunds are NOT issued if you have booked on to the wrong class for your ability level
Transfers are not given for one day specialist classes, beginner’s weekends or 5 week courses. You can transfer to a different evening or afternoon term time class if there is a place available.
Non-attendance of a class or classes due to illness or for personal reasons does not provide the right to any refund, extra tuition or a transfer
Required equipment and tools will be supplied for use during the classes
Materials for weekly and specialist classes are extra and are not included in the course fee.
Consumables like saw blades, drill bits, emery paper, etc, are not included in the course fee.
Silverpetal reserves the right to exclude individuals seen to be maliciously damaging or abusing tools and equipment supplied for their use, from classes without a refund of fees.
We have an extensive shop at the studio selling tools and materials for jewellery making. Silverpetal reserves the right to exclude individuals seen to be buying their own stocks of materials / tools and selling these in class to fellow students, from classes without a refund of fees.